Shipping Policy
Effective Date: July 17, 2026
Thank you for shopping with Comfort Threads.
Some products are made to order, while others are processed and shipped through third-party fulfillment partners. Because of this, processing and delivery times may vary depending on the product ordered.
Order Processing
Most orders are processed or fulfilled within 2–5 business days before shipment.
Made-to-order apparel may require production time before it is ready to ship.
Once an order has entered production or fulfillment, it may no longer be possible to modify or cancel it.
Processing times may be longer during holidays, high-volume periods, or unexpected fulfillment delays.
Shipping Times
After your order has been processed and shipped, estimated delivery times are:
-
Domestic Orders: 1–8 business days
-
International Orders: 1–30 business days
Estimated Delivery Time = Processing/Fulfillment Time + Shipping Time
These delivery estimates are not guaranteed.
Shipping delays may occur due to:
- Carrier delays
- Weather
- Holidays
- Customs processing
- Incorrect addresses
- High shipping volume
- Other circumstances outside of Comfort Threads’ control
Shipping Costs
Shipping rates are calculated at checkout based on factors such as:
- Shipping destination
- Product type
- Fulfillment provider
- Selected shipping method
- Number of items ordered
The shipping amount shown at checkout is the amount charged for that order.
Orders With Multiple Products
If your order contains products fulfilled by different providers, your items may be shipped in separate packages.
This means:
- Items may arrive on different days
- You may receive multiple tracking numbers
- One package arriving before another does not necessarily mean part of your order is missing
Order Tracking
Once tracking information becomes available, you will receive a shipping confirmation email.
Please allow up to 48 hours after shipment for tracking information to begin updating.
Tracking availability may vary depending on the carrier and fulfillment provider.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an error, contact us as soon as possible.
Once an order has entered fulfillment or has shipped, we may not be able to change the address.
If a shipment cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if reshipment is available.
Orders affected by customer-provided address errors may not qualify for a refund.
Unclaimed or Refused Packages
Customers are responsible for accepting or collecting their shipment when required.
If a package is returned to a fulfillment provider because it was:
- Unclaimed
- Refused
- Not collected
- Undeliverable due to customer-provided information
additional shipping charges may apply if reshipment is requested.
Unclaimed or refused shipments do not automatically qualify for a refund.
Lost Packages
If your package has not arrived within the estimated delivery timeframe, please contact us within 7 days of the estimated delivery date.
We will review the shipment with the carrier or fulfillment provider.
If the package is confirmed lost, we may provide a replacement or refund in accordance with our Return & Refund Policy.
Packages marked as delivered may require additional investigation.
Damaged or Incorrect Shipments
If an order arrives damaged, defective, misprinted, or incorrect, please contact us within the timeframe stated in our Return & Refund Policy.
Do not mail products back to Comfort Threads unless we specifically instruct you to do so.
Approved claims may be resolved with a replacement or refund without requiring the original item to be returned.
International Shipping
International customers may be responsible for customs duties, import taxes, fees, or other charges imposed by their country.
These charges are not included in the product price unless specifically stated at checkout.
Customs processing may also affect delivery times.
Contact Us
If you have questions about your shipment, please contact:
Comfort Threads
Email: assistcomfortthreads@yahoo.com
Support Response Time: Please allow up to 24 hours for a response.
This version now matches the return policy we just created and makes it clear that some products are made to order while others are fulfilled differently, without promising customers unrestricted returns.
